Comments on: Episode 71: “Staying in Touch with Your Clients” http://www.bnipodcast.com/2008/09/10/episode-71-staying-in-touch-with-your-clients/ The Official BNI Podcast is a weekly audio discussion with Dr. Ivan Misner, the Founder and Chairman of BNI, the world's largest business networking organization. Tue, 07 Feb 2012 15:05:47 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Creating Great Follow Up With Your Clients in 7 Simple Steps | Follow Up Success http://www.bnipodcast.com/2008/09/10/episode-71-staying-in-touch-with-your-clients/#comment-309 Creating Great Follow Up With Your Clients in 7 Simple Steps | Follow Up Success Tue, 28 Apr 2009 17:05:28 +0000 http://www.bnipodcast.com/?p=81#comment-309 [...] I was listening to a great podcast by Dr. Ivan Misner the founder of BNI on Networking Now about following up with your clients and [...] [...] I was listening to a great podcast by Dr. Ivan Misner the founder of BNI on Networking Now about following up with your clients and [...]

]]> By: Perryn Olson http://www.bnipodcast.com/2008/09/10/episode-71-staying-in-touch-with-your-clients/#comment-308 Perryn Olson Wed, 29 Oct 2008 13:53:57 +0000 http://www.bnipodcast.com/?p=81#comment-308 As a brand marketing company, this information is priceless. Many small businesses, and even large companies, forgot about staying in touch with current clients because they are so focused on new clients. As a brand marketing company, this information is priceless. Many small businesses, and even large companies, forgot about staying in touch with current clients because they are so focused on new clients.

]]> By: Lynne Humphrey http://www.bnipodcast.com/2008/09/10/episode-71-staying-in-touch-with-your-clients/#comment-307 Lynne Humphrey Fri, 24 Oct 2008 17:16:51 +0000 http://www.bnipodcast.com/?p=81#comment-307 One of the ways I have been successful in building solid relationships with my clients is to become a trusted resource for them and become a solutions based partner. Not only do they learn to trust me because I deliver what I promise with the service or product I am offering, but they know I have their company's best interest in mind and can be called upon if something out of the realm of my industry is needed. Being part of BNI can really help you achieve this kind of partnership because you have referrable business professionals right at your fingertips to help solve your client's dilemmas. (Power Group 100 - Long Beach, CA) One of the ways I have been successful in building solid relationships with my clients is to become a trusted resource for them and become a solutions based partner.

Not only do they learn to trust me because I deliver what I promise with the service or product I am offering, but they know I have their company’s best interest in mind and can be called upon if something out of the realm of my industry is needed.

Being part of BNI can really help you achieve this kind of partnership because you have referrable business professionals right at your fingertips to help solve your client’s dilemmas.
(Power Group 100 – Long Beach, CA)

]]> By: MaryLou Johnson http://www.bnipodcast.com/2008/09/10/episode-71-staying-in-touch-with-your-clients/#comment-306 MaryLou Johnson Tue, 16 Sep 2008 04:49:49 +0000 http://www.bnipodcast.com/?p=81#comment-306 Excellent information, and I especially appreciate Jonathan's comments on how to set up a plan. Another approach, if your company offers a regular newsletter, is to mail it along with a an occasional personal note calling attention to a specific article or item that you think that particular client might appreciate. Or simply thank them for their business and let them know how much you appreciate it or enjoy working with them. (Education - BNI Chico CA) Excellent information, and I especially appreciate Jonathan’s comments on how to set up a plan. Another approach, if your company offers a regular newsletter, is to mail it along with a an occasional personal note calling attention to a specific article or item that you think that particular client might appreciate. Or simply thank them for their business and let them know how much you appreciate it or enjoy working with them.
(Education – BNI Chico CA)

]]> By: Kathy McBride http://www.bnipodcast.com/2008/09/10/episode-71-staying-in-touch-with-your-clients/#comment-305 Kathy McBride Mon, 15 Sep 2008 17:34:09 +0000 http://www.bnipodcast.com/?p=81#comment-305 Thanks for reminding us of the valuable question you use all the time. "How can I help you?" It and the staying in contact you discussed personifies the "Givers Gain" motto. Thanks for reminding us of the valuable question you use all the time. “How can I help you?” It and the staying in contact you discussed personifies the “Givers Gain” motto.

]]> By: Jonathan Krieps http://www.bnipodcast.com/2008/09/10/episode-71-staying-in-touch-with-your-clients/#comment-304 Jonathan Krieps Thu, 11 Sep 2008 22:41:45 +0000 http://www.bnipodcast.com/?p=81#comment-304 Automate your contacts: Microsoft Outlook or other customer databases and CRM systems are a great tool to help you create the schedule a predictability of these contacts. Begin by setting up each contact event as a recurring Task or Calendar item for each of your existing accounts. Create a Category named Predictable Contact or other name that you will remember. Input what the nature of your contact was (i.e. Thank you card, Phone call, Letter, PErsonal Visit, etc)in each Task or Calendar item when complete. Then include any important follow up items or discussion points so you can review for the next contact. As you go through each day, as things come to mind you may want to wait to discuss at your next call, you can add it to the next event item to help. By reviewing this information you will create continuity and add value to each contact. Once set up, your system will remind you of the contact when due. In addition, you will have a great inventory off all your contacts with a client by simply pulling up their Contact and looking at each Task or Calendar Item created within the Predictable Contact category. Automate your contacts: Microsoft Outlook or other customer databases and CRM systems are a great tool to help you create the schedule a predictability of these contacts. Begin by setting up each contact event as a recurring Task or Calendar item for each of your existing accounts. Create a Category named Predictable Contact or other name that you will remember. Input what the nature of your contact was (i.e. Thank you card, Phone call, Letter, PErsonal Visit, etc)in each Task or Calendar item when complete. Then include any important follow up items or discussion points so you can review for the next contact. As you go through each day, as things come to mind you may want to wait to discuss at your next call, you can add it to the next event item to help. By reviewing this information you will create continuity and add value to each contact. Once set up, your system will remind you of the contact when due. In addition, you will have a great inventory off all your contacts with a client by simply pulling up their Contact and looking at each Task or Calendar Item created within the Predictable Contact category.

]]> By: Shawn McCarthy http://www.bnipodcast.com/2008/09/10/episode-71-staying-in-touch-with-your-clients/#comment-303 Shawn McCarthy Thu, 11 Sep 2008 21:05:40 +0000 http://www.bnipodcast.com/?p=81#comment-303 I really like point #5- invite clients to networking events. You will be "top of mind" with them and they may even show up at the event! With a lot of "doom and gloom" talk out there, Ivan has given us some awesome tips-try them! Shawn McCarthy BNI ED Ventura County Ca. I really like point #5- invite clients to networking events. You will be “top of mind” with them and they may even show up at the event! With a lot of “doom and gloom” talk out there, Ivan has given us some awesome tips-try them! Shawn McCarthy BNI ED Ventura County Ca.

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