Episode 237: Boost Your Referrals with Power Teams

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Synopsis

A power team is a group of professionals in BNI who work in non-competing, related fields and have developed relationships so they can refer customers to each other.

Here are ten questions you should ask potential members of your power team to strengthen your connections and make it easier to pass referrals.

1. How did you get started in your business?
2. What do you enjoy most about what you do?
3. What separates you and your company from the competition?
4. What advice would you give someone starting out in your business?
5. What are the coming trends in your business or industry?
6. What strategies have you found to be the most effective in promoting your business?
7. If there were anything about your business or industry you could change, what would that be?
8. What is the next big event coming up for you?
9. What’s your biggest challenge at the moment?
10. What type of customers are you looking for? How will I recognize a good prospect for you? What kind of situations are your prospects facing?

Brought to you by Networking Now.

Complete Transcript of BNI Podcast Episode 237 -

Priscilla:
Hello everyone and welcome back to The Official BNI Podcast brought to you by NetworkingNow.com, which is the leading site on the net for networking downloadables. I am Priscilla Rice, and I am coming to you from Live Oak Recording Studio in Berkeley, CA. I am joined on the phone today by the Founder and Chairman of BNI, Dr. Ivan Misner. Hello Ivan, and happy new year to you.

Ivan:
Thank you, Priscilla. I appreciate it.

Priscilla:
So you have something to share with us about power teams. What might that be?

Ivan:
I do. I think with the new year and the beginning of the new year around the world, it is a great topic to start the BNI year with. That’s power teams. Power teams can really make a difference in a BNI chapter in terms of the success of that chapter. We have found that several strong power teams tend to generate more business within the group.

A power team is a group of people that are in complimentary professions. They work with the same client but they don’t take business away from each other. Great examples of these are found in the real estate and wedding industries. A realtor, a mortgage broker, a building inspector, title agency, real estate attorney. All service clients looking to purchase property. Now, a wedding planner, a photographer, and a florist all cater to the bride to be. If these professionals form a power team, when one person in the team gets business, then he or she can refer the client to every other member in the team.

Now, many people have heard me talk about power teams and contact spheres. A contact sphere is like a concentric circle. The contact sphere is all of the professions that are symbiotic to you. They are compatible, noncompetitive professions. The power team is the group of people that you actually have the relationship with, So contact spheres are basically a list of professionals that you may have that are symbiotic to you. The power team is the list of professionals who you have a relationship with, you are in a referral relationship with them.

Successful members in BNI have the ability to select and cultivate those mutually beneficial relationships with high quality strategically important business categories. I think it’s an important core competency for success for many members in a BNI group. The question is how do you cultivate those relationships? It’s really important that you find out as much as possible about those referral partners so that you can send the the right kind of business.

In one of our podcasts, we talked about transaction versus relation. This podcast is all about how you go deeper in building the relationship with your power team. The referrals will come as sort of an outgrowth of that relationship. As you build the relationship, you want to help one another, you’re working with one another and you’re finding out about one another. The referrals will come, but first you have to build the relationship. So I am going to give 10 important questions that you should ask your power team partner as well as some tips for the full advantage of information you gain.

This comes from the book, Money on the Table that was co-written with Lee Abraham and I. Lee did a wonderful job of putting together a lot of great content and I contributed to the book with my content as well. From this, we have these ten questions. If you have a chance, take a look at the book, Money on the Table. These questions come from there. When you sit down with your power team partner, here are the questions that you ask:

1. How did you get started in your business? This is a great ice breaker question. Sometimes knowing what motivated your partner to get into their particular business enables you give stronger testimonials about him or her. For example, I met a chiropractor once who told me he had gotten into chiropractics because of the serious injuries he had and how he couldn’t get well until he started seeing a chiropractor. Chiropractic care got him into that industry. That was a very compelling story. If you didn’t know that you wouldn’t fully understand what a believer this guy was in the power of chiropractic care.

2. What do you enjoy most about what you do? Telling a power partner about what you love and why you love it in detail is really important in helping people understand how to refer one another. If you can understand where they are coming from or what they love about what they do, it is easier to refer them.

3. What separates you and your company from the competition? That’s a good one. Now you’re getting a little deeper after hitting those ice breakers. You’re looking for bullet points that can be told quickly and easily to the prospect to illustrate why you can be trusted to do a good job. So remember when you are asking these questions that you are getting this information. Why? So you can refer your power partner. You are getting this so you can refer them. The more you know about them, the easier it is to refer you.

4. What advice would you give someone starting out in your business? Asking for advice shows respect and it’s essential for building credibility, I think, with your networking partner on the road to driving to profitability in the VCP process.

5. What are the coming trends in your business or industry? This is a really good question because it enables you to find out things that maybe you didn’t know about that business. If your power team partner gives detailed information and strategies on how to profit from upcoming trends, you may learn something of value from your own business. Remember, you are in compatible professions. The things going on in their industry could help you or harm you in some way but knowing about it is very important.

6. What strategies have you found to be most effective in promoting your business? That’s a really important one because again, you are in symbiotic businesses. This question leads to brainstorming for each other’s businesses and stimulates the exchange of marketing and promotional ideas as well as business building in general.

7. If there were anything about your business or industry that you could change, what would that be? That’s a really interesting question because it gets people thinking, really thinking. This question in addition to building rapport allows your power team partner to discuss business freely and provides you with the opportunity to suggest solutions or at least gain a better understanding of what challenges that individual may have.

8. What is the next big event coming up for you? This question almost always results in referral opportunities if it is followed up correctly. It could be an event like a trade show, but it could be a holiday, a season that they often do or don’t do business in. Any of those things that I am talking about, what is coming up for you seasonally, or an event.

9. What is your biggest challenge at the moment? The answer will provide insight into your networking partner’s business and what is going on in their business life. It will help you understand him or her as a person as well as possibly uncovering some money on the table in terms of referral opportunities with that person.

10. The last question that you want to ask is: What type of customers are you looking for? How will I recognize a good prospect for you? What are some of the specific situations that your targeted prospects are experiencing? These are all related questions. There is really more than one question there, but in essence, it is the vivid picture that your networking partner paints about who and what they are looking for. The more they do that, the greater the probability of you recognizing their targeted prospects. They are all part and parcel. You’re basically trying to find out what the ideal customer is for your power partner.

If you sit down and have this kind of conversation- we’ve talked about the GAINS Exchange in another podcast. That’s a real good opener for the average person that you are doing a one to one with. But these questions, I think, are the go to questions for your first meeting with a power partner or potential power partner in a BNI chapter. I urge BNI members to print this out and take it to their BNI meetings and start talking about these to they can build the relationship. Remember, it’s not the transaction. It’s the relationship that gets to the business.

Priscilla:
Beautiful. I think those are great questions. The only thing I would add is that using someone’s services in some way or another really is revealing and you get firsthand experience of what they are like to be worked with or receive something from. I find that to be really useful.

Ivan:
Yeah, that firsthand experience is important. You bring up a good one. The power partner may not have actually used the service at the point where they are having this conversation, but if they had, that is something that should be added to the equation. The good and bad. I think if you really have a power partner that you trust, you want to hear what went well and what could I have done better?

Priscilla:
Yeah, right. You could get feedback. Okay. Great.

Ivan:
That’s it for this week, Priscilla. Thank you very much.

Priscilla:
I hope this is a beautiful year for you, Ivan.

Ivan:
As well for you. I just want to say I appreciate all the work you have done over the years. You produce a great podcast, and I thank you. I look forward to another year.

Priscilla:
Okay great. Well, you are my favorite client.

Ivan:
And this is about relationships, not transaction. Remember that, Michael.

Priscilla:
Okay great. That is it for this week. I would just like to remind you listeners that this podcast has been brought to you by NetworkingNow.com, which is the leading site on the net for networking downloadables. Thank you so much for listening. This is Priscilla Rice and we hope you will join us next week for another exciting episode of The Official BNI Podcast.