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Synopsis
Today we’re talking about a face-to-face word-of-mouth checklist of credibility-enhancing materials you need to have available.
- Testimonial letters from satisfied clients
- Photos (of yourself, your office, your products)
- Logos of your key customers
- List of memberships and affiliations
- A question-and-answer sheet (FAQ)
- Photos of awards or certificates you and your staff have earned
- Articles that you’ve published or been mentioned in
- Brochures, circulars, datasheets, product catalogues
- Items that help you explain your business, e.g. annual report
- Articles about trends affecting your business
You should have these materials available both in hard copy, to bring with you, and on your website.
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