A member recently asked why it’s important to complete the PALMS report.
You can’t hit a target that you aren’t aiming at. If you track performance and you track progress, you’re on the road to success.
The PALMS report is like a chapter GPS.It lets you know when you’re off track. If your chapter is struggling and you’re not sure why, chances are good that you’re not really on top of your numbers.
You get out of life what you put into it. The PALMS report helps your BNI chapter adjust course on the road to success.
Brought to you by Networking Now.
Complete Transcription of Episode 446 –
Hello everyone and welcome back to the Official BNI Podcast, brought to you by NetworkingNow.com, which is the leading site on the net for networking downloadables. I am Priscilla Rice, and I am coming to you from Live Oak Recording Studio in Berkeley, California. I am joined on the phone today by the Founder and the Chief Visionary Officer of BNI, Dr. Ivan Misner. Hello, Ivan. How are you today?
I am doing fantastic and I am actually in town, Priscilla- not only at home in Austin, not only this week but for almost five or six weeks in a row. I think that is the first time in three or four years that I have been home for five or six weeks in a row.
That is great. It is a good time to be home. It is beautiful.
It is good, but it is also great for me to go out and visit members and visit regions. I am usually out there, but I am taking a little break from the travel for a few weeks. This is the first week.
Good. What do you have to share with us?
Well, you know, I had someone ask not long ago- I have been doing an Ask Ivan, where if you have some question you send me the question via the podcast. Thomas asked why is it important to complete the PALMS report?
Now, the PALMS report is a report that is completed at your chapter level. It is a report that says where you present? Were you absent? Were you late? Were you out on medical leave? Did you have a substitute? It is a way of tracking these kinds of activities.
He was sending a legitimate question. Why is it important?
So here is my answer to it:
You can’t hit a target that you are not aiming at. The only way that you can hit goals that you set are to track your performance. When it comes to business, knowledge truly is power. If you track performance and you track progress, you are on the road to success. The idea, then, is that you make nominal changes as you go along.
In a way, PALMS report is your chapter GPS system. You put on your GPS. You are driving along. Let’s say you take the wrong turn. It says, “Make a U turn. Turn around. Go here.” The PALMS report is in fact your GPS. It tells you there is a problem here. You know, you have been absent too much. You are not present. Too many subs. It is a way of tracking that plus, of course, the number of referrals given or received.
These are the kinds of things that track performance and progress and put you on the road to success. I am such a believer in this concept of tracking numbers, that you may not know this Priscilla, and I have never talked about it on my podcast. I actually get a daily report, daily report, on the number of members in the organization.
And the number of chapters we have.
Can you tell us right now what that is?
Yeah. I can tell you as of the recording- I have it sitting right here in front of me. It came in this morning. As of this recording, we have 193,138 members worldwide.
Wow. That is a lot.
It is a lot. We have 7,351 chapters worldwide. And I get this every single day, and I look at it every single day. Why? Because if I start shooting those arrows without my target, you just don’t know where they are going to land. So this keeps track of where they are landing, how are we as an organization doing? That and other numbers, not just these. The total number of referrals, the thank you for closed business.
You know, we know that we passed 7 million referrals in 2015. We know that we generated 9.3 billion USD worth of business for our members in 2015. That is out PALMS report, in effect, as an organization.
So the PALMS report is an important way to track your progress and your participation. It is a way to enable you to be proactive versus reactive. What happens too often is people aren’t tracking how they are doing. The really aren’t tracking referrals or thank you for closed business or the PALMS report. Then chapters start struggling.
Wait a minute- why are they struggling? Why are we struggling? What is going on? What happened? We all like each other a lot but we are struggling. Well, chances are pretty good that someone is not on top of the numbers. I really believe that you get the experience that you strive for. You get the experience that you strive for.
So if you are on top of your numbers as a chapter and you can continually be making course adjustments like a GPS system. You are going to do well. If you don’t keep track of those things, you are going to get off course and you are going to end up in the wrong town because you are just not doing the things that are necessary.
You know, people look at things like keeping track of the numbers and saying, ” I don’t want to do that.” It’s busywork. I think it’s a self fulfilling prophecy. If you say it’s busywork, it is going to be busywork. It is more than busywork. It is about achieving success.
You know, I went to 10 years of college. I actually started- I don’t think I ever told this story publicly. I was accepted to Occidental College. I came from a reasonably lower slightly middle class family. I couldn’t afford Occidental. I got a scholarship that paid half the tuition but I still couldn’t afford it.
I knew I was going to go to graduate school. I always really felt like I was going to go to graduate school, so I knew I was going to be in debt up to my ears. So I turned down a scholarship from Occidental College.
But didn’t you graduate from there or get your masters or something?
No. I did go to a private school eventually, but I first went to community college. It was a little community college. Everbody said, “Ivan, don’t do that. Community college is just like highschool. High school with tuition. Not much but it has tuition. So I said no, I am going to go to graduate school so I am going to start here to get what I need to move on.
I went to Citrus College in southern California for two year. It is a great, great community college. I went to to Cal State University System. Then I got my Master’s Degree and my Doctorate at USC.
Here is the crazy thing: My entire Bachelor’s degree cost as much as one semester at USC. So I got in debt on the graduate school. I am telling this story because it is an example of you get what you put into something. I fully immersed myself into community college, and I had a great experience, Priscilla.
One of the best professors that I ever had in my entire university career came from a community college.
I think it is a terrific way for kids to get a good portion of their education accomplished at a very low fee. Especially right now.
I agree. Especially right now. I agree completely. To make the connection to the PALMS report, sometimes people feel it is busy work. They don’t want to do it. They don’t think it is necessary. There are a lot of people who say not to go to community college, that it is busywork and you are not going to learn anything.
You get out of life what you put into it. I am here to tell you that if you track your performance and you track your progress, you are on the road to adjustments as you go along that road. Be the GPS of your BNI chapter. Follow the PALMS program. Track your referrals and thank you for closed business. You will have a very, very successful group.
That is my message for today.
Okay, that is an excellent message. Thank you so much, Ivan.
Well, I would just like to remind the listeners that this podcast has been brought to you by NetworkingNow.com, which is the leading site on the net for networking downloadables. Thank you so much for listening. This is Priscilla Rice and we hope you will join us next week for another exciting episode of the Official BNI Podcast.