This week we have another Ask Ivan question. Post your questions in the comments or on Dr. Misner’s Facebook Page.
Jenny in Malaysia asks how to handle a bad referral.
- Talk to the person who gave you the bad referral.You will never get to the heart of the situation unless you have a conversation. You never know what might come of that conversation–including a good referral.
- If that doesn’t work, go to the membership committee. Don’t talk to other people in the group. Talk to the membership committee. They may have received other complaints.
- Always speak up when you get a bad referral. Don’t accept mediocrity when excellence is an option.
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